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PRIVACY POLICY

Privacy Policy

Mountain West Hydro Jetting & Sewer Maintenance LLC 868 N 450 W, Kaysville, Utah 84037 | (801) 317-8104 mountainwesthydrojetting.com

Last Updated: August 4, 2026

This Privacy Policy explains what information Mountain West Hydro Jetting & Sewer Maintenance LLC ("Mountain West," "we," "us," or "our") collects, how we use it, how we share it, and what choices you have. This policy applies to the Mountain West website at mountainwesthydrojetting.com, our booking and quote systems, our marketing communications, our online advertising, and our interactions with you by phone, email, text message, and in person.

By using our website, submitting a quote or booking request, signing up for marketing communications, or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly.

We collect information you submit when you request a free quote, book a service appointment, call us, email us, sign a service agreement, sign up for marketing communications, or otherwise contact us. This may include:

  1. Name
  2. Email address
  3. Phone number (including mobile number)
  4. Service address and location details
  5. Requested service details and notes you provide
  6. Appointment date and time selections
  7. Billing information and payment details (processed through Stripe; Mountain West does not store full credit card numbers)
  8. Marketing communication preferences and consent records
  9. Signed service agreements, change orders, completion sign-offs, and related service documentation
  10. Photographs, video, and camera inspection footage taken at your property in connection with services performed (subject to the documentation consent in your service agreement)
  11. Records showing when you accepted our Privacy Policy, Terms of Service, or marketing consent

1.2 Information Collected Automatically.

When you visit our website, we may automatically collect limited technical information, including:

  1. IP address
  2. Browser type and version
  3. Device type and operating system
  4. Referring pages and URLs
  5. Pages visited and time spent on pages
  6. General geographic location (city/region level, not precise location)
  7. Cookie and session identifiers
  8. Advertising identifiers and tracking pixel data from third-party advertising platforms (see Section 6 — Advertising and Retargeting)

1.3 Information from Third-Party Sources.

We may receive information about you from:

  1. Third-party platforms where you interact with us, including Google Business Profile reviews, Facebook messages, Nextdoor inquiries, or other platforms where you contact us or leave a review
  2. Advertising platforms that may provide aggregated or anonymized data about how users interact with our ads and website

2. How We Use Information

We use the information we collect for the following purposes:

  1. Service delivery. Reviewing quote requests, scheduling appointments, dispatching technicians, performing services, documenting work, processing payments, and maintaining service records.
  2. Communications. Sending confirmations, appointment reminders, arrival updates, quote follow-ups, invoices, and service-related notices by phone, email, or text message.
  3. Marketing communications. If you opt in, sending promotional emails, seasonal offers, service reminders, newsletters, and special deals. If you separately consent to SMS marketing, sending promotional text messages. See Section 5 (Marketing Communications) for details and opt-out instructions.
  4. Online advertising and retargeting. Displaying Mountain West ads to you on third-party platforms based on your visit to our website or your interaction with our content. See Section 6 (Advertising and Retargeting) for details and opt-out instructions.
  5. Customer relationship management. Maintaining your service history, preferences, property records, and communication records in our CRM system.
  6. Business operations. Scheduling, routing, dispatching, invoicing, bookkeeping, tax compliance, insurance claims, and operational planning.
  7. Website improvement. Analyzing site usage, performance, and reliability to improve the user experience.
  8. Advertising performance. Measuring the effectiveness of our online advertising campaigns, including tracking which ads lead to quote requests, bookings, or website visits.
  9. Legal and safety. Protecting against fraud, misuse, spam, or security issues; complying with legal obligations; enforcing our Terms of Service and service agreements; and exercising or defending legal rights, including mechanic's lien filings and collection actions.

3. Google Calendar and Google User Data

When you book a service through our website, we use Google Calendar to check available appointment times and to create and manage service appointments on our business calendar. The information placed into that workflow may include your name, email address, phone number, service address, appointment date and time, requested service details, and notes you provide with the booking.

We use Google Calendar data only to provide and manage scheduling features that are visible in this website's booking flow. We do not sell Google user data. We do not use Google user data for advertising. We do not use Google user data to train generalized artificial intelligence or machine learning models.

We do not transfer Google user data to third parties except as needed to provide the booking functionality, secure our systems, comply with law, or protect the rights and safety of Mountain West, our customers, or the public.

4. Sharing of Information

We do not sell your personal information. We may disclose information only as reasonably necessary to operate our business and provide the services you request, including to:

  1. Service providers. Website hosting, infrastructure, and technical service providers; scheduling and calendar providers; email, phone, and messaging tools; payment processors (Stripe); CRM and business management platforms; and analytics tools.
  2. Advertising platforms. We share limited data with third-party advertising platforms through tracking pixels and cookies for the purpose of delivering and measuring the effectiveness of our advertising campaigns. The platforms we currently use or may use include Meta (Facebook/Instagram), Google Ads (including YouTube), TikTok, Snapchat, LinkedIn, X (formerly Twitter), Pinterest, and other advertising networks we may adopt in the future. The data shared may include website visit information, pages viewed, and conversion events (such as submitting a quote request or booking a service). We do not upload your name, email address, phone number, or service address to advertising platforms for their independent use unless you have separately consented to custom audience matching. See Section 6 for details and opt-out instructions.
  3. Subcontractors. If Mountain West engages a subcontractor to assist with your service, we may share your name, service address, and relevant job details with the subcontractor to the extent necessary to perform the work. Subcontractors are bound by confidentiality obligations under their agreements with Mountain West.
  4. Professional advisors. Attorneys, accountants, insurance carriers, and other professional advisors when reasonably necessary for business, legal, or insurance purposes.
  5. Legal obligations. When required by law, legal process, court order, or government request; when reasonably necessary to enforce our Terms of Service, service agreements, or other legal rights; or in connection with a mechanic's lien filing, collection action, or dispute resolution proceeding.
  6. Business transfers. In connection with a merger, acquisition, sale of assets, or other business transaction involving Mountain West, your information may be transferred to the successor entity. We will notify you of any such transfer by updating this Privacy Policy.
  7. With your consent. When you separately authorize disclosure, such as by signing a Photo and Video Marketing Consent Form authorizing use of project images for promotional purposes.

5. Marketing Communications

5.1 Types of Marketing Communications.

Mountain West may offer the following types of marketing communications:

  1. Email marketing. Promotional emails, seasonal offers, service reminders, newsletters, maintenance tips, and special deals sent to your email address.
  2. SMS / text message marketing. Promotional text messages, seasonal offers, service reminders, and special deals sent to your mobile phone number.
  3. Service-related communications (non-marketing). Appointment confirmations, arrival updates, scheduling changes, invoice notices, and other transactional messages directly related to a service you requested or received. These are not marketing and do not require marketing consent. You will receive these whenever you book a service or have an active engagement with Mountain West.

5.2 Consent Required.

  1. Email marketing requires your opt-in consent. You may opt in by checking the email marketing box on our website, quote form, booking form, or a separate marketing consent form. You may also opt in verbally or in writing during a service visit.
  2. SMS / text message marketing requires your express written consent. You may opt in by checking the SMS marketing box on our website or signing a written or electronic consent form that clearly states you are agreeing to receive promotional text messages. Verbal consent alone is not sufficient for SMS marketing. By opting in to SMS marketing, you consent to receive recurring promotional text messages from Mountain West at the mobile number you provide. Message frequency varies. Message and data rates may apply.
  3. You are never required to opt in to marketing communications as a condition of receiving service. You may decline all marketing communications and still receive full service from Mountain West.

5.3 What You Can Expect.

  1. Email marketing messages will be sent no more than once per week unless you request more frequent communications.
  2. SMS marketing messages will be sent no more than eight (8) messages per month.
  3. Every marketing email will include an unsubscribe link at the bottom. Every marketing text message will include opt-out instructions (reply STOP to unsubscribe).

5.4 How to Opt Out.

You may opt out of marketing communications at any time using any of the following methods:

  1. Email: Click the "Unsubscribe" link in any marketing email.
  2. SMS: Reply STOP to any marketing text message.
  3. Contact us: Email info@mountainwesthydrojetting.com or call (801) 317-8104 and request removal from marketing lists.
  4. In writing: Send a written request to Mountain West at 868 N 450 W, Kaysville, Utah 84037.

We will process opt-out requests within ten (10) business days for email and within twenty-four (24) hours for SMS. Opting out of marketing communications does not affect service-related transactional messages (appointment confirmations, invoice notices, etc.) related to services you have requested or received.

5.5 Consent Records.

Mountain West maintains records of marketing consent, including the date, method, and specific communications you opted in to. These records are retained for the duration of your consent plus three (3) years after you opt out, for compliance and dispute-resolution purposes.

6. Advertising and Retargeting

6.1 Online Advertising.

Mountain West runs online advertising campaigns through third-party advertising platforms. These platforms currently include or may in the future include: Meta (Facebook and Instagram), Google Ads (including YouTube and Google Display Network), TikTok, Snapchat, LinkedIn, X (formerly Twitter), Pinterest, and other advertising networks.

Our advertising campaigns may include:

  1. Search ads — ads that appear in search results when someone searches for sewer, drain, plumbing, pressure washing, or related services in our service area.
  2. Social media ads — ads that appear on social media platforms targeting users in our service area who may be interested in our services based on demographics, interests, or behavior.
  3. Video ads — ads that appear on video platforms such as YouTube or TikTok.
  4. Retargeting / remarketing ads — ads shown to people who have previously visited our website. If you visit mountainwesthydrojetting.com and later see a Mountain West ad on any of these platforms, that is retargeting.

6.2 How Retargeting Works.

When you visit our website with marketing cookies enabled (see our Cookie Policy), tracking pixels from the advertising platforms we use may collect information about your visit, including pages viewed, time spent, and actions taken (such as submitting a quote request). This information is used to:

  1. Show you Mountain West ads on the platforms listed above and their partner networks
  2. Measure whether our ads led to website visits, quote requests, or bookings
  3. Create "lookalike" or "similar" audiences — groups of people who share characteristics with our existing website visitors or customers, to whom we may show ads. Lookalike audiences are created by the advertising platform using aggregated data and do not reveal your personal identity to Mountain West.

6.3 What Data Is Shared with Advertising Platforms.

Each advertising platform we use may receive information about your website visit through its tracking pixel, including pages viewed, actions taken, browser and device information, and IP address. Each platform processes this data under its own privacy policy. Mountain West does not control how advertising platforms use data after it is received.

We do not upload your name, email address, phone number, or service address to advertising platforms for their independent use unless you have separately consented to custom audience matching.

For a specific list of the tracking pixels and cookies currently installed on our website, see our Cookie Policy at mountainwesthydrojetting.com/cookies. The Cookie Policy is updated when we add or remove advertising platform integrations.

6.4 How to Opt Out of Retargeting.

You can limit or opt out of retargeting advertising through any of the following methods:

  1. Cookie settings: Click "Cookie Settings" in the footer of our website and select "Essential Only" to block all advertising tracking pixels and cookies.
  2. Platform-specific controls: Each advertising platform provides its own ad preference and opt-out settings. Links to the major platforms we use:
  1. Industry opt-out tools:
  1. Browser settings: Use your browser's cookie settings to block third-party cookies, or use private/incognito browsing mode.

Opting out of retargeting does not mean you will stop seeing Mountain West ads entirely — it means ads will no longer be targeted to you based on your visit to our website. You may still see our ads through general search results, geographic targeting, or interest-based targeting that is not connected to your website visit.

7. Cookies and Tracking Technologies

7.1 What We Use.

Our website uses cookies, tracking pixels, and similar technologies. For a full description of the cookies we use — including the specific advertising pixels currently installed — how to manage them, and how to change your cookie preferences, see our Cookie Policy at mountainwesthydrojetting.com/cookies.

7.2 Summary.

  1. Essential cookies are required for the website to function and are always active.
  2. Analytics cookies (Google Analytics) help us understand how visitors use the website.
  3. Marketing cookies (advertising platform pixels and tags) are used for advertising and retargeting as described in Section 6.
  4. Functional cookies remember your preferences.

Analytics, marketing, and functional cookies are only set if you consent through our cookie consent banner.

7.3 Do Not Track.

Our website does not currently respond to "Do Not Track" signals from web browsers.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

  1. Operate the business and maintain customer records
  2. Manage appointments and service history
  3. Comply with applicable legal, tax, accounting, and insurance requirements
  4. Enforce our agreements and resolve disputes
  5. Maintain warranty records for the applicable warranty period
  6. Maintain marketing consent records as described in Section 5.5
  7. Maintain advertising performance records and conversion data

We use reasonable administrative, technical, and organizational measures to protect the information we handle, including security measures designed to protect personal information in transit and at rest. We limit access to personal information to personnel and providers who need it for legitimate business purposes.

9. Your Rights and Choices

9.1 Access, Correction, and Deletion.

If you would like to access, update, correct, or delete personal information you previously submitted, contact us at info@mountainwesthydrojetting.com or call (801) 317-8104. We will review your request and respond within a reasonable time.

9.2 Utah Consumer Privacy Act.

The Utah Consumer Privacy Act (UCPA) provides certain privacy rights to Utah residents. While the UCPA currently applies to businesses meeting specific revenue and data-processing thresholds, Mountain West respects the principles underlying the Act. If you are a Utah resident and wish to exercise rights under the UCPA — including the right to access, delete, or opt out of the sale of personal data or targeted advertising — contact us and we will review your request in good faith.

9.3 Advertising Opt-Out.

You may opt out of retargeting and interest-based advertising as described in Section 6.4.

9.4 Limitations.

We may decline or limit requests to delete information when retention is necessary for: (i) completing a service you requested; (ii) maintaining warranty, lien, or legal records; (iii) complying with legal obligations; (iv) exercising or defending legal claims; or (v) internal business record-keeping required by law or contract.

10. Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly.

11. Third-Party Links

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party site you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page. Continued use of the website or our services after updates are posted means you accept the revised policy. For material changes affecting marketing communications, advertising practices, or data sharing, we will make reasonable efforts to notify you by email or through the website.

13. Contact Us

If you have questions about this Privacy Policy, want to update or delete your information, want to change your marketing communication preferences, or want to opt out of retargeting, contact us:

Mountain West Hydro Jetting & Sewer Maintenance LLC 868 N 450 W, Kaysville, Utah 84037 Email: info@mountainwesthydrojetting.com Phone: (801) 317-8104

You can also review our Terms of Service and Cookie Policy.